I'm having an issue with some of my SEP clients not updating A/V definitions from the SEPM server.
They call all ping the SEPM server but for some reason, some workstations are not getting the latest virus def. On the smc-server-0.log, I noticed a bunch of errors: SEVERE: Error while extracting full content under c:\program files\symantec\symantec endpoint protection manager\tomcat\..\inetpub\content\xxxxxxxxxxxxxxxxxxxxxxxxxxxx\xxxxxxxx\Full What else can I check to see what's causing the communication problems?
Open a command prompt and change directory to the following path (or the relevant path for the current installation).
Symantec endpoint protection is not updating
As a best practice, ensure that the SEPM is upgraded to the very latest release of Symantec Endpoint Protection 12.1.
The issue causing the update issue may be resolved by the improved processing and enhanced features available in a software version later than what is running.
It was working fine since long, but I noticed that SEPM stopped updating Antivirus And Antispyware Protection virus definitions and they were almost 1 week old, rest of definitions including Proactive Threat Protection and Network Threat Protection were up to date.
So there was something wrong with the virus definition update engine.
Move the file previously downloaded into this folder (or the relevant folder for the installation) C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming File will be processed, and within a few minutes virus definitions will be updated on the SEPM Console and to the respective clients.
Click “Refresh” on the Console home page, if this is not the case.
I tried to manually launch Live Update on SEPM various times, but no use, Every time update all other definitions excluding Antivirus updates.
After few minutes , it will automatically push the definition to SEPM console and it will be distributed to clients in few minutes, All of my clients (100 ) took about 20 minutes to update.
2) Live Update Installer shipped with the release of Symantec Endpoint Protection in use.